Privacy Policy

1. Who We Are

PECS GLOBAL LTD (Reg. 0086383) is the data controller for personal information collected through pecsglobal.uk. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact: privacy@pecsglobal.uk

2. Information We Collect

Information you provide:

• Account information: name, email address
• Payment information: processed by Stripe or Paddle — we never store card details
• Support communications: messages you send us

Information collected automatically:

• API usage data: update requests, plugin installations, domain registrations
• Technical data: IP address, WordPress version, PHP version (diagnostics only)
• Analytics: page views via Google Analytics (anonymised)

3. How We Use Your Information

• Provide and manage your subscription and API access
• Process payments and issue licence keys
• Send transactional emails (receipts, key delivery, renewal reminders)
• Provide customer support
• Prevent fraud and abuse of the Service
• Improve the Service and monitor performance
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

• Contract performance: Processing necessary to provide the Service
• Legitimate interests: Fraud prevention, security, service improvement
• Legal obligation: Tax records, compliance
• Consent: Marketing communications (opt-in only)

5. Data Sharing

We share data only with:

• Stripe / Paddle: Payment processing (PCI-DSS compliant)
• Hosting (Hostinger): Server infrastructure in the EU
• Google Analytics: Anonymised site analytics

We do not sell your personal data. We do not share data with third parties for marketing purposes.

6. Data Retention

We retain account data for as long as your account is active, plus 7 years for accounting/legal compliance. You may request deletion subject to legal retention requirements.

7. Cookies

We use essential cookies for session management and analytics cookies (Google Analytics). See our Cookie Policy for details.

8. Your Rights (UK GDPR)

You have the right to: Access · Rectification · Erasure · Restriction · Portability · Object to processing

To exercise any right: privacy@pecsglobal.uk

9. Security

We use HTTPS encryption, hashed API keys, and access controls. No internet transmission is 100% secure, but we implement industry-standard measures.

10. Complaints

UK residents may complain to the Information Commissioner’s Office (ICO): ico.org.uk

11. Contact

Data protection enquiries: privacy@pecsglobal.uk